The HALO 60-Day Return Policy

We offer a 60-day return window on standard purchases made directly with us, either via halo-pg.com or via a HALO Sales Team member.

This policy provides you with an opportunity to physically inspect the HALO product’s design, dimensions, materials, and overall fit and finish. However, this policy does not permit product use; once used, it is no longer eligible for return as it cannot be resold.

This policy excludes items sold as “final sale” at checkout, meaning they aren’t eligible for return, exchange, or cancellation. In addition this policy does not apply to purchases made through third-party retailers, as those partners maintain their own return policies.

Return Conditions

To return one or more products under the HALO 60-Day Return Policy, all items should arrive back to our facility in like-new condition. In addition, to qualify for a return:

• Item(s) must be unused, in original condition.
• Item(s) must include any including any original tags, internal bags, foam inserts, internal boxes, and/or shipping boxes - to ensure the item(s) are protected during their return trip to our facility.
• You must provide the original receipt or proof of purchase.
• You must include a Return Merchandise Authorization (RMA) slip with your return. This document is provided by a member of our Customer Support team. See Return Process below.
• Returns must be shipped within the 60-day return window.
• You are responsible for return shipping costs, including insurance.

To assist with offsetting your return shipping costs, HALO will provide you with a one-time use coupon code for our website, HALOCooks.com, equal to the return shipping amount, as long as the package is shipped using standard shipping. Simply contact our Customer Service team and provide a copy of shipping receipt and receive the coupon code.

Any items that are received at our facility that are damaged will be discarded and not qualify for a refund. Therefore we highly recommend that you purchase shipping insurance for your return package, just in case you need to make a claim with your shipper for shipping damage.

Damaged, Defective, or Missing Items

All requests for damaged, defective, or missing items must be submitted within 7 days of delivery of your shipment.

Order Changes or Cancellations

If you’d like to request an order change or cancellation, feel free to contact us at halo_support@wthg.com or chat with us online. We’ll always do our best to assist, although changes may not be possible once an order is processing or shipped.

The Return & Refund Process

If you’re not completely happy with your purchase, the first step is to Submit a Return Request. You can also contact our Customer Support team and we’ll help you start your return.

Once approved, you will be sent a Return Merchandise Authorization (RMA) number. This number MUST be clearly indicated on your shipping box. This number allows our receiving department to accept your return shipment and properly connect it with your original order.

Once we receive and review your return shipment, the item(s) included will be inspected and if the return conditions provided above are met, you will be issued a refund to your original payment method. Please allow up to 10 business days for the refund to fully process with your bank.

If more than 5 business days have passed since your return request was approved and you haven’t received a response with your RMA number by email, please check your junk/spam folder, as the message may have been incorrectly filed by your email software. If you still don’t see it, please reach out to our Customer Support team.

Need any additional help? Give us a call.

Customer Support: 833.572.1688 (toll free)
Monday to Friday 9am-5pm CT