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WARRANTy terms & conditions
HALO may ask that defective parts be returned for inspection. If this is needed, we’ll request that the part be sent back with postage or freight prepaid by the original purchaser.
Please keep a copy of your proof of purchase, such as your sales receipt or invoice. You may be asked to provide this information if you submit a warranty claim. Product registration is helpful, but it does not replace the need for proof of purchase, and the manufacturer is not responsible for storing or retrieving purchase records.
The original purchaser is responsible for any shipping charges associated with replacement parts provided under this limited warranty. This warranty applies only to products purchased and used in the United States and Canada, is valid only for the product’s original owner, and cannot be transferred.
This limited warranty covers the functionality of the product. It does not cover cosmetic issues such as scratches, dents, corrosion, discoloration from heat, marks from cleaners or tools used during assembly or installation, surface rust, or changes in stainless-steel appearance. Paint is not covered under warranty and may require touch-up over time. Rust is not considered a defect in materials or workmanship.
The warranty also does not reimburse you for incidental costs, including inconvenience, food loss, personal injury, or property damage.
What the HALO Product Warranty Does Not Cover
- Shipping costs, standard or expedited, for warranty or replacement parts;
- Service calls or on-site visits;
- Repairs for products used outside of normal residential, single-family household use;
- Damage or issues caused by accidents, misuse, abuse, improper installation or maintenance, use by minors, fire, flood, alterations, unauthorized accessories, or use of products not permitted by law or by electrical/plumbing codes;
- Any food loss due to product issues;
- Replacement parts or labor for products operated outside the U.S. or Canada;
- Pickup or delivery of your product;
- epairs needed because of unauthorized modifications;
- Removal or reinstallation of the product.
Disclaimer of Implied Warranties & Limitation of Remedies
Your exclusive remedy under this limited warranty is the repair or replacement of defective parts. If certain parts are no longer available, HALO Products Group LLC (“HALO”) may provide an equivalent substitute with the same functionality.
HALO is not responsible for incidental or consequential damages arising from the use of the product or from a breach of this warranty, such as damage caused by acts of nature, improper care, grease fires, alterations, commercial use, transportation, or installation that doesn’t follow local codes or our usage instructions.
This limited warranty is the only express warranty provided by HALO. Any implied warranties, such as merchantability or fitness for a particular purpose, are limited to the duration and scope described here. Some states do not allow limitations on incidental or consequential damages, so these restrictions may not apply to all customers. HALO’s maximum liability will not exceed the original purchase price of the product. You may have additional rights depending on your state. In California, if refinishing or replacement is not practical, the retailer has the option to refund the purchase price minus any value from prior use. California customers may also bring their product back to the retailer for warranty service.
If you have any questions regarding HALO’s Product Warranty, please contact us.
HALO Customer Support Team
WH Products, LLC
850 West Park Rd
Elizabethtown, KY 42701
Telephone:
Monday to Friday 9am-5pm CT
PLEASE NOTE: all product returns must be authorized in advance. Make sure you submit a Return Request to receive a Return Merchandize Authorization (RMA) number for your return and follow HALO’s instructions for returns and refunds.
